Disability Patient Representative

Full-Time, 5824 Widewaters Parkway, East Syracuse

SOS is looking for hardworking, caring individuals who wants to make a difference. We have a full time opening for a Disability Patient Rep.

The Rep Position Assists in the processing of disability forms for multiple disability insurance companies which includes FMLA, PFMLA, Military and DSS. Must be able to multitask.

  • Assists in the direction of form completion for short term disability and long-term disability. Which is processed thru Kofax electronic completion of forms.
  • Upload and complete all disability, FMLA, ETC paperwork electronically.
  • Upload to internal scanning and download into the patient’s chart. For patient retrieval from FMH portal.
  • Properly obtains medical record release form needed in order to process and forward information to requesting parties when necessary to process insurance requests.
  • Obtain payment from patients and or disability insurance company for processing fee and records. Billing processed through electronic billing
  • Follows-up with insurance companies when necessary, ensuring fax confirmation to expedite patient disability claims or payment. Updating disability status with disability companies, completing necessary return to work paperwork.
  • Documents receipt and completion of completed forms in PM.
  • Answers patient questions, inquiries, and concerns regarding their out of work statements and works with our MD/clinic staff to rectify any patient complaints or discrepancies with documented information.
  • Assists with courteously answering telephone, screening calls, and taking messages and providing information to callers.
  • Develops and maintains a systematic routine to assure the accurate, timely completion of patient’s disability forms.
  • Appropriately & correctly scans completed disability forms into patient’s EMR(all processed through our internal scanning system).
  • Coverage for Mailing incoming and outgoing mail and scanning of priority patient info.

Must be courteous, efficient and able to multi-task in a fast-paced setting. Excellent communication and interaction skills required.

This position will work out of our office located on Widewaters Parkway, East Syracuse. 

Benefits Working at SOS

Pay Range: $15.50 to $17.75

Apply Online