COVID-19 Update:  At this time all SOS locations will remain open. To ensure our patients, employees and visitors well-being, a mandatory screening will take place before entering all SOS locations. If you have cough, fever, or shortness of breath please contact us to reschedule your appointment. If you are older, have severe underlying medical conditions, or are immunocompromised, contact us to talk about your upcoming appointments. Click here for additional COVID-19 information.

Learn About Virtual Care Options

Coronavirus (COVID-19) Information

How SOS is Handling COVID-19

SOS’ priority during this pandemic is to ensure the safety and well-being of our patients, employees and the community. SOS is aware of the updates from the Centers for Disease Control and Prevention (CDC) and the New York State Department of Health.

Surgery with SOS

After Friday, March 20th SOS will not be performing elective surgeries at Crouse Hospital or St. Joseph’s Hospital until further notice. 

Until further notice, Specialists’ One-Day Surgery Center will be operating on a limited schedule to perform only non-elective traumatic orthopedic surgeries. We are working  closely with our hospital partners to lessen the burden of treatment of traumatic orthopedic injuries in the hospital setting.

SOS Locations Remain Open

At this time all SOS locations will remain open except for SOS PLUS Liverpool, which is closed until further notice.

SOS PLUS Dewitt is still open with regular hours. Weekdays: 5pm-8:30pm and Weekends: 10am-2pm.

Click for the list of our locations and phone numbers.

Please be aware there may be additional telephone hold times due to reduced staffing.  We ask for patience during this time.

Learn about Virtual Visits at SOS

Visit Restrictions

To ensure our patients, employees and visitors well-being, ask yourself this information before your appointment.

  • If you are not feeling well, have cough, fever, or shortness of breath please contact us to speak with someone about rescheduling your appointment. If you are older, have severe underlying medical conditions, or are immunocompromised, contact us to talk about your upcoming appointments. At this time, no show fees at SOS are being waived.
  • Patients from Nursing Homes and Rehabilitation Centers will not be brought to the office. If this applies to you, please ask your SOS contact if a telemedicine visit is an option for you.

SOS Screening Procedure

Enhanced screening processes are in place for every employee and patient at all SOS locations. The enhanced screening process includes getting your temperature taken and being asked a few questions.

  • When you arrive at SOS you will be screened by an SOS employee by taking your temperature and asking a few questions.
    • Any visitors will be asked to wait in their car; exception: minor children and wheelchair bound/disabled patients who are allowed one person to accompany them. Anyone who is considered an exception must be screened.
  • After you are screened, you will proceed to check-in. To comply with social distancing standards, once checked in we will ask for your cell phone number so that you can return to your car until it is time for your visit.
    • If you do not have a cell phone, you will proceed to our waiting room.
    • If being dropped off by a medical transport or taxi service, you will proceed to our waiting area utilizing social distancing guidelines.
  • Our clinical staff will call you when it is time for you to be seen.

How Can I Protect Myself from COVID-19?

You can help protect yourself by frequently washing your hands and not touching your face. Click here for a video from our Clinical Practice Manager on how to properly wash your hands.

Also, practice social distancing whenever you get the chance. This will help slow the spread of COVID-19.

Community Resources

Upstate University Hospital COVID-19 Hotline

P: 315-464-3979

Upstate University Hospital officials have set up a phone bank to answer questions about COVID-19 throughout 14 Central New York counties. The line will be open daily from 7 a.m. to 11 p.m.

If a member of the public has coronavirus-related questions, is showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, they would call this line to be guided on next steps.

Call this number if you do not have a primary care provider or do not have health insurance. If you do have a primary care doctor, call that person first.

Call 211 for community, government, or social services or visit their website https://211cny.com/

Onondaga County Updates:  http://www.ongov.net/health/coronavirus.html

CDC:  https://www.cdc.gov/coronavirus/2019-ncov/index.html

What to Do If Your Surgery Is Postponed, Click Here.

For Hip and Knee Joint Care at Home During COIVD-19, Click Here.

© 2014 Syracuse Orthopedic Specialists