Coronavirus COVID-19 Information

Masks are required at all SOS Offices

The COVID-19 pandemic has been more than trying on all of us. Throughout this difficult time SOS has been committed to keeping our doors open with the use of telemedicine and screening of our patients over the phone and entering the office to ensure the lowest risk possible to staff and patients. Coupled with the COVID-19 pandemic, we are also navigating through a critical nation-wide nursing and staffing shortage. This impacts every department within SOS. We ask for your patience with hold times on the phone, wait times in the office and response times to your inquiries.

Please know that our dedicated staff are working diligently to get to all of our patients and we appreciate your understanding while we try to maintain excellent customer service. Due to the pandemic and staffing shortage we are simply not operating in a manner that meets our high standards but please know that we are working to recruit and retain amazing staff. Our dedicated staff have been tirelessly working to minimize disruptions or cause inconvenience to our valued patients and we ask that you be mindful of this when calling or coming into our office. Your patience and understanding is greatly appreciated.

SOS COVID-19 Health And Safety Guide

How SOS is Protecting Our Staff And The Community

If you are sick or running a fever please call the office to speak to a nurse before coming in for an appointment. 

SOS COVID-19 information Face Coverings

Wearing Face Coverings is Required.

SOS COVID-19 information Social Distancing

Social Distancing Practices

SOS COVID-19 information Cleaning

Enhanced Cleaning Processes


SOS COVID-19 information Ongoing Education

Ongoing Training & Education

SOS COVID-19 information Hygiene

Frequent Handwashing & Respiratory Hygiene


Office Visits

  • All patients are required to wear a face covering prior to entering and while inside SOS properties. If patients do not comply, they will be asked to leave.
  • Patients are allowed to attend their visit with one companion, if needed for physical support or accompanying a minor.
  • Patients will undergo an enhanced screening, including a brief questionnaire. All companions must also be screened.
  • We will request the date of a patient’s last vaccination if they have received one upon scheduling, check in and/or nurse intake.  
  • Physical distancing will be observed for the safety of patients and employees.
  • Patients and all visitors will be asked to use hand sanitizer and wash their hands regularly.
  • SOS continues to offer Virtual Visits for patients, if your provider feels it is appropriate for you. Learn more about Virtual Visits.


  • SOS is currently performing elective surgeries at Crouse Hospital, St. Joseph’s Hospital and the Specialists’ One-Day Surgery Center.

Each surgical facility will reach out to our patients in advance if COVID testing is required for your procedure.

COVID-19 Updates & Resources

For additional information and resources please visit:

Department of Health


Properly Wearing Face Coverings in Public

Incorrect Ways to Wear a Facemask

SOS COVID-19 information Incorrect Mask Example 1

SOS COVID-19 information Incorrect Mask Example Under nose

SOS COVID-19 information Incorrect Mask Example Loose Mask

SOS COVID-19 information Incorrect Mask Example Gaps in Mask and Nose

Correct Way to Wear a Facemask

SOS COVID-19 information Correct Example Front View

SOS COVID-19 information Correct Example Side View

Regularly and properly washing hangs and using hand sanitizer


Find a Testing Site Near You

Schedule a Covid-19 Vaccine