Patients scheduled at SOS in the next 30 days who have been diagnosed with COVID-19, are awaiting COVID-19 test results, or may have been exposed to COVID-19 should stay home and call 315-251-3100 to discuss your appointment. Learn about the Safety Measures at SOS.

SOS Virtual Visits

Virtual Visits, also known as telemedicine, allow patients who don’t need to be physically present at a SOS location to schedule a video visit with their doctor and continue their care without interruption. Please contact our office to see if this option is available to you.

What is a SOS Virtual Visit?
A virtual visit is a video conference with your doctor. You have a full conversation with your physician, just like in our office. Your doctor will assess your medical condition, prescribe treatment, and make recommendations for next steps.

These steps may be:
• Sending in prescriptions to your pharmacy
• Ordering medical imaging such as MRIs and X-rays
• Sharing home exercise programs
• Scheduling an onsite appointment

Does my insurance cover SOS Virtual Visits?
Most insurances are temporarily covering virtual visits. The following insurances have confirmed they are covering virtual visits: United Healthcare, Excellus BCBS, Aetna, Humana, MVP, Workers’ Compensation, Medicare, Medicaid, Empire Plan, UMR

If your insurance is not listed and you would like confirmation, reach out directly to your insurance provider.

How do Virtual Visits Work?

Your visit will look and feel like an in-person visit.  

On the day of your appointment, you will select the appointment link in your email via your computer or mobile device and be connected to your clinician. You will be able to see and hear them, and they will be able to see and hear you.     

Watch this video for an overview of how to download the SOS Virtual Visit App:

Watch this video to experience a SOS Virtual Visit:

How do I schedule a SOS Virtual Visit?

You may schedule a virtual visit with SOS by requesting an appointment online or calling our offices directly. Click for a list of our locations. 

How do I download the SOS Virtual Visit application?

Click to view the SOS Virtual Visit instructional page.


© 2014 Syracuse Orthopedic Specialists