Work Week: Monday through Friday 8:00 AM to 4:30 PM
This position will be working out of our offices at 5719 Widewaters Parkway.
Job Responsibilities:
- Demonstrates excellent communication and customer service skills with patients, providers, the public and coworkers. Exhibits a pleasant telephone voice and good people skills.
- Must be courteous, efficient and able to shift focus on different duties throughout the week. Professional communication and interaction skills required, having a strong ability to work well with others.
- Afternoon tasks include maintaining a systematic routine to assure the accurate, timely completion of patient’s return to work and other non-billable forms are done electronically. Will cover Disability Liaison when out of office and correctly scan completed forms into patient’s electronic health record.
- Will answer phone call inquiries and address matters regarding return to work paperwork and give clear direction to patients inquiring on disability form information that may be needed from our outsourced Disability Form company.
- Abides by HIPPA Privacy requirements, properly obtaining medical release forms when needed to process paperwork.
- Must be able to stay organized and have the ability to comprehend instructions, communicate well, and pay attention to details and be capable of handling a busy day while maintaining a calm disposition.
- Represents SOS in a positive manner, abiding by our CORE fundamentals.
- Float duties will support a variety of back office functions such as entering post-surgery details in electronic health record, perform back up coverage duties over front end reports, accurately working tasks, using proper grammar & following scheduling protocols for different orthopedic subspecialty groups. May be used for other duties as deemed necessary as part of their “Float” responsibilities.
- Knowledge of Phreesia, Alterra (Allscripts) and Veradigm applications a plus.
- May address patient inquiries or send messaging through our patient portal and will utilize these applications when dealing with registrations, messaging, appointment scheduling, tasking, referrals, etc.
This is a full time position with a Monday through Friday 8:00AM-4:30PM work week. Enjoy competitive compensation including excellent benefits and a rewarding work environment.
Pay Range: $15.10 - $25.10