Patient Representative

Location: Front Office, 8324 Oswego Road Liverpool 

Work Week: Monday – Friday 8:15am to 4:45pm

Job Responsibilities:

  • Pleasantly checks in/ out and schedules patient’s appointments within SOS as needed. Work to include accurately inputting & updating patient demographic and insurance information in a timely manner, scan insurance cards, printing provider paperwork, daily reports, provides appropriate front desk forms to patients to fill out, and other secretarial type duties.
  • Demonstrates thorough knowledge and stays up to date on our insurance policies, properly inform patients of “par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver form and advised of patient portal.
  • If scheduling, appropriately asks questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability or if addressing a patient walking in.
  • Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor. Reschedules patients correctly & timely in system and will alert patients checking in if provider running late or need to reschedule.
  • Ensures the insurance information attached to the appointment is updated and informs patient of necessary requirements for their appointment such as (films, referral, insurance cards, records, etc.).
  • Thorough knowledge of Phreesia and Allscripts (Veradigm) system; how they are utilized when dealing with registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system.
  • Takes patient task messages according to protocol ensuring accuracy and completeness of information.

SOS is an EOE. No phone calls, please.

Benefits Working at SOS

Pay Range: $16.10 to $25.10 per hour

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