Full Time Position: 5719 Widewaters Pkwy
Hours: Monday - Friday 7:15 am to 3:45 pm
Patient Greeter Job Responsibilities:
- Exhibit excellent customer service skills to all
- Notifies employees of non-patient visitors that have appointments.
- Opening and unlocking office doors
- Greet patients/visitors to the building and direct them to appropriate check in desk or office for SOS,
- Physical Therapy, SOSPLUS, MRI, Medical Records
- Follows proper pre-reg check in arrivals through Phreesia
- Exhibits excellent communication skills verbally and in writing.
- Remains organized and calm throughout busy patient sessions
- Flags Research patients in Phreesia for iPad receipt at time of check in.
- Answers patient questions, Assists with no show call outs & alerts staff
- Wheelchair tracking (sign in/out)
- Updates Lobby Board with the day’s providers
- Greets and assists with patient arrivals for SOSPLUS
- Cross train on Front tasks/reports
- Monitors/communicates with transportation for proper pick-up locations.
Required Skills:
- Knowledge of practice policies and procedures.
- Knowledge of customer service principles and techniques.
- Skill in customer service by pleasantly dealing with patients/visitors and effectively acting as a practice liaison.
- Ability to work cooperatively as a member of the practice’s front line service team.
- Ability to respond to stressful/emergency situations in a calm and efficient manner
- Ability to communicate and express thoughts clearly.
- Understanding of Phreesia/PM/ Allscripts/HER
Work Environment:
- The environment is fast-paced and requires the ability to rapidly accept change, handle multiple tasks, and set priorities.
- The employee is subject to inside/outside environmental conditions.
- The environment may be subject to extreme cold in the winter months due to the greeter’s station being near a slider door and proper attire should be worn to increase warmth/comfort during this time.
Apply for Patient Greeter Position
Pay Range: $16.50 - $23.25