Work Week: Full Time, Monday – Friday 8:00 am to 4:30 pm. Remote after on-site training.
Job Location: 5719 Widewaters Parkway, Syracuse, NY
Job Responsibilities:
- Excellent communication and customer service skills as well as organization and time management skills a must. Will adequately prioritize workload and high volume of surgery demands covering primary surgery schedulers time out of the office. Will also assist surgery schedulers and surgical authorizations as needed.
- Must be able to be flexible and detailed while covering, completing surgical scheduling duties thoroughly, must be able to document tickets clearly and completely, including routine and urgent add on cases, must be able to work as a team. Completes all PCP and patient letters, rearranging physician surgery days if necessary, to accommodate needs.
- Manages difficult or emotional customer situations, on the phone or possibly in person, while displaying courtesy and sensitivity.
- Is dependable and always available for Physicians, co-workers and or patients to address surgical situations that arise. Is expected to stay after normal work hours to schedule any add-on cases if necessary, while covering.
- Effectively communicates with Physicians, the Hospital, DME dept and/or management regarding MD schedule, OR Block release/use and any patient problems/issues
- Efficiently completes the surgery scheduling process for all assigned patient surgeries including all pre-operative and post-operative appointments/needs as applies to the Physician they are covering, including surgeries authorized by w/comp insurance carriers and timely contacts patients regarding surgery times, etc.
- Has thorough knowledge of our insurance policies to know where to properly schedule a patient for surgery and to relate any situations regarding billing/referral issues to management. Maintains knowledge and proper use of current billing/ insurance resource materials /emails.
- Obtain prior authorization if necessary, on any urgent surgical add-on cases or direct admits and timely communicates appropriately with SOS surgical authorization representative for routine cases.
- Follows company policies regarding computer usage, booking of surgeries and documentation thereof.
Required Skills
- At least two years’ experience in a healthcare setting with medical terminology and strong computer skills.
Learn about Syracuse Orthopedic Specialists
At Syracuse Orthopedic Specialists (SOS), we’ve been a trusted provider of comprehensive orthopedic care for nearly three decades. Located near Syracuse, NY, we pride ourselves on offering top-tier medical expertise in musculoskeletal care, backed by the latest in medical technology. Our skilled team of orthopedic doctors works together to restore function, alleviate pain, and enhance our community’s quality of life.
Why Work at SOS?
- Impactful Work: Every day, you'll be part of a compassionate team that makes a real difference in our community’s orthopedic health and well-being.
- Cutting-Edge Care: You'll have access to the latest advancements in medical technology and the opportunity to work with some of the top orthopedic experts in the field.
- Community Focus: SOS is deeply rooted in the CNY community, with strong ties to local schools, sports organizations, and charitable projects. You'll help shape the community’s health while building lasting relationships.
- Employee Recognition: At SOS, we celebrate the success of our team. We honor the hard work and accomplishments of our employees, because it's their dedication that drives our success.
- Active, Engaging Culture: From participating in the Syracuse Workforce Run to cheering on the Orange at SU games, SOS values an active, fun work environment where employees can enjoy and support one another both at work and outside of it.
If you're looking for a rewarding career in a supportive, community-driven environment, SOS is the place for you. Join us, and let's achieve great things together!
Learn More About The SOS Culture
Discover SOS’ History
SOS Comprehensive Benefits Package
Why We Live in Central New York
Rewards for working at SOS, 17 PTO Days Annually, 7 Paid Holidays and a work week of Monday – Friday – day hours, Medical and Dental Benefits, 401K, Life Insurance, LTD.
Pay Range: $16.52 to $25.90
SOS is an EOE. No phone calls please.