About Our Survey

Guide to Patient Satisfaction Surveys and Ratings

At SOS, our vision is to be recognized as the premiere provider and most trusted source for orthopedic and musculoskeletal services in Central New York. We will achieve this through clinical excellence grounded in evidence based medicine and validated by the measuring and reporting of quality outcomes, managing patient care across the continuum, efficiency, innovation, a commitment to value based care, and by exceptional service to our patients. We also believe that transparency is critical. We want to help our patients and their families see how we capture the patient experience at SOS.

About our Patient Satisfaction Surveys

SOS measures many aspects of our patients' experiences. We work with an independent patient satisfaction company to distribute our surveys.

Who gets the survey?
Patients treated by SOS physicians and advanced care providers are sent to all patients who share their email with us. Patients are also randomly chosen by mailed patient satisfaction surveys. Surveys are offered give patients a chance to give feedback about their experience with their provider. Each year, over 20,000 of SOS’ patients respond. Results are shared with departments and individuals for continuous opportunities to improve care.

What does SOS do with the survey responses?
At SOS, we continually look at patients' feedback and ratings to evaluate patients' overall perception of care and help us identify areas we need to improve, or recognize excellent care provided by our providers and staff.

How is an individual's patient satisfaction star rating created?
Star ratings are based on patient responses to ten questions about interactions with the provider.

Do you have additional questions about our Patient Satisfaction Survey? Contact- Nicole C. at (315) 703-3442.