Work Week: Monday through Friday 7:45 AM to 4:15 PM Full time.
This position will be working out of our 5719 Widewaters Parkway location.
Job Description:
The Patient Service Representative is the first and last point of contact for patients visiting the practice. This role is responsible for delivering a professional, compassionate, and efficient patient experience by managing patient check-in and check-out processes, maintaining accurate patient and insurance information, coordinating scheduling, and supporting revenue cycle workflows. The position plays a critical role in patient satisfaction, operational efficiency, and compliance.
Job Responsibilities:
Patient Check-In
- Greet patients promptly and professionally, ensuring a welcoming and respectful environment
- Verify patient identity, insurance coverage, and eligibility
- Collect and update required documentation (insurance cards, photo ID, consent forms, HIPAA acknowledgments)
- Confirm appointment details and notify clinical staff of patient arrival
- Collect co-pays, deductibles, and outstanding balances in accordance with practice policy
- Accurately document patient information in the electronic medical record (EMR) and practice management system
Patient Check-Out
- Schedule follow-up appointments, and referrals as directed by provider/clinical staff.
- Review visit details with patients, including next steps and provider instructions
- Manage no shows, bumped lists, task grids, online appt requests and any scheduling needs for all subspecialties.
- Provide patients with visit summaries and relevant educational materials as needed.
- Coordinate outgoing referrals as needed
Administrative & Operational Support
- Conduct outgoing calls, respond to patient inquiries, and route messages appropriately
- Maintain organized front desk operations and patient flow throughout the day
- Monitor waiting room activity and communicate delays courteously
- Ensure compliance with HIPAA, OSHA, and practice policies
- Support front office coverage needs, including cross-training with other administrative roles
May be required to travel
Operational Excellence
- Meet or exceed call center performance metrics, including call quality, scheduling accuracy, call handling time, and attendance standards.
- Adhere to standardized scheduling protocols, scripts, and workflows to ensure consistency across the patient engagement center.
- Maintain compliance with HIPAA, privacy, and organizational policies at all times.
Required Skills
Education:
- High school diploma or equivalency
Experience:
- Minimum 1 year of experience in a patient or customer care role. Experience in a medical office, or healthcare front desk, preferred.
- Working knowledge of insurance verification, co-pay collection, and scheduling, preferred.
Performance Requirements:
- Strong interpersonal, communication, and customer service skills
- Ability to manage multiple tasks in a fast-paced clinical environment
- Excellent communication and interpersonal skills.
- Professional, calm, and patient-focused demeanor
- High attention to detail and accuracy
- Strong organizational and time-management skills
- Discretion in handling confidential information
- Team-oriented with a proactive, service-driven mindset
Learn More About the Benefits Working at SOS
Pay Range: $16.50 to $25.10